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GDPR

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Tixio’s Commitment to the GDPR

The General Data Protection Regulation (GDPR) is the result of four years of work by the European Union to unify and strengthen data protection for all citizens in the EU.

GDPR gives you more control over how your data is used, while to us, it will be a simple legal environment where we can operate. That makes this change desirable for both parties!

On May 25, 2018, the EU General Data Protection Regulation (GDPR) has taken effect. GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union.

We’re committed to complying with GDPR and have updated our product, infrastructure, processes, policies, and documentation accordingly.

Please make sure to review our new privacy policy. In case you have any questions about the privacy policy or require a Data Processing Addendum (DPA), please contact us.

 

Data Portability & Management Tools

As part of our commitment to comply with GDPR, we have continued to invest in security-related features and enhancements.

  • Import

    We currently provide tools to import from HTML files. We plan to add more import options in the future, based on user feedback.

  • Export

    Tixio supports exporting in one way. Contact us for exporting your information. We plan to add more options where it is possible to export an entire workspace from the workspace settings menu. This will create a folder containing all documents in markdown format. Additionally, boards or wiki pages can be exported individually by navigating to them and selecting the export option from the page menu.

  • Workspace deletion

    Soon you can delete your workspace at any time from the workspace settings menu. Upon requesting to delete a workspace, all content will immediately become inaccessible. After 30 days, the content will be deleted from our servers and can no longer be recovered. For now, contact us and we will do it for you. 

  • Workspace settings

    We provide tools to manage other workspace settings, such as name, members, and allowed email domains from our workspace settings menu.

  • Secure payments

    All payments are securely processed via a certified PCI Level 1 Service Provider.

Consent

For European customers, we show a consent dialogue during signup that explains our data collection practices. Therefore, our lawful basis for collecting personal data is consent.

We use cookies to securely identify your account and keep you signed in.

We use analytics services to improve the product and troubleshoot customer issues. These include Intercom, Google Analytics, Logrocket and Sentry.io.

A customer may withdraw their consent and delete their account at any time by deleting their workspaces via our workspace settings menu.

Contact Us

If you have any questions about our GDPR compliance, please contact us at [email protected]

Updated on 24.06.2022