Security

Security is our top priority

External Security Audits and Penetration Tests

We work closely with industry leaders in web app and infrastructure security who perform penetration tests and audits of Tixio. We monitor our product for security vulnerabilities automatically as the product grows.

Encrypted Traffic

All transmissions to and from Tixio, including sign-on, are encrypted at 256-bit and sent through TLS 1.2, adhering to the FIPS 140-2 certification standard.

Experienced Team

Our engineering and operation teams keep their skills up to date regarding security best practices. We have coded many different online systems and are experienced in infrastructure security and systems security.

Secure Physical Location

Our servers are located in Amazon’s AWS data centers. They’ve devoted an entire portion of their site to explaining their security measures, which you can find here.

Data Protection

All of the data is backed up hourly to multiple disks. Backups are encrypted and distributed to various locations. Attachments in your account are encrypted and delivered on a per-user-access controlled basis. We know the data you share in Tixio is private and confidential. We have strict controls over our employees’ access to internal data and we are committed to ensuring that your data is never seen by anyone who should not see it. With that said, the operation of Tixio wouldn’t be possible without a few members having access to our databases in order to optimize performance and storage. This team is prohibited from using these permissions to view customer data without explicit, written permission from the user.

Availability

We’re committed to making Tixio a highly available service that you can always count on. We take measures and build the product to tolerate a failure of individual components and we make sure to keep the service up while doing maintenance work on our infrastructure.