How do travel agencies keep track of supplier confirmations?

Store the confirmation number as a structured field on the task for that supplier, not in an email thread. Agencies that keep confirmations in inboxes or chat screenshots lose ten minutes every time someone has to verify a booking. In Tixio Projects each supplier is a task with custom fields for the confirmation number, option deadline and contact, so any consultant can check status without asking.

What is the best way to manage a group departure manifest?

Keep one manifest that lives with the departure and treat every change as an edit to that single record. Rooming lists, dietary requirements, passport expiry dates and pickup points all change late, so versions emailed around go stale within a day. In Tixio the manifest is a task inside the departure project, and the ground handler gets the current version from one place.

How do tour operators handle visa document checklists?

Use one identical checklist for every passenger rather than a version each consultant keeps personally. Missing documents are the most common reason a booked passenger does not travel. In Tixio, visa files run as subtasks under the departure project against the same checklist every time, and the requirement pages sit in the Wiki so the rules get read instead of recalled.

Does Tixio work for travel agencies and tour operators?

Yes. Tixio is used as the coordination layer around a booking system: one project per trip or group departure, a wiki for destination and supplier knowledge, a chat channel per departure, and a CRM pipeline for enquiries. It fits independent agencies, tour operators, DMCs and group travel specialists from roughly 5 to 80 people.

Is Tixio a booking engine or a reservation system?

No. Tixio is not a GDS, a booking engine or a reservation system. It does not issue tickets, hold inventory or price fares, and it does not connect to Amadeus, Sabre or Travelport. It handles everything around the booking instead: supplier chasing, checklists, documents, manifests, amendments and the internal conversation about all of it.

How much does Tixio cost for a 15 person travel agency?

Tixio Team is 9 dollars per user per month, or 6.30 per user billed yearly, which is 94.50 dollars a month for 15 people. Adding the CRM at 5 dollars per user brings the total to 169.50. Starter is 4 dollars monthly or 2.80 billed yearly. Instead of a free version you get 14 days of full access, no credit card required.

Can Tixio replace our WhatsApp group for travel operations?

For operations, yes. Tixio Chat gives you a channel per departure with threads, file sharing, voice messages and scheduled reminders, so an 11pm hotel change is attached to the right trip instead of scrolling away by morning. Anything that needs to outlive the conversation belongs in the project or the wiki, and both sit in the same app.

Is Tixio a good alternative to ClickUp or Notion for a travel company?

Yes, especially if you are paying for both. ClickUp covers tasks and Notion covers documents, so most agencies end up buying the pair plus a separate chat tool. Tixio includes projects, wiki, chat, boards and canvas in one 9 dollar per user plan, with CRM as a 5 dollar add on. Smaller stack, one login, one search.

Tixio Journal

Tixio for travel agencies | run every departure from one place

Travel agencies and tour operators run every booking across six suppliers and one chat thread. Tixio gives you a project per departure, supplier confirmations on the task, and a wiki that answers the visa question once.

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Written byUmana

PublishedJune 5, 2026

Reading time3 min

Tixio for travel agencies | run every departure from one place

A single package holiday touches six suppliers: the flight consolidator, the hotel, the transfer company, the local guide, the insurer and the visa agent.

Every confirmation comes back in a different format, and most of them end up in one WhatsApp thread.

Then the hotel changes the room category at 11pm, and nobody can say who confirmed what, or when.

Why travel operations break down

The itinerary exists in three versions at once. The one the client has, the one in the shared drive, and the one your ops lead edited on a phone last night.
Supplier confirmations are not filed anywhere. A confirmation number sits in an inbox, a WhatsApp screenshot or somebody's head, so verifying it takes ten minutes instead of ten seconds.
Visa document checklists get rebuilt from memory. Every consultant keeps a personal version, and the one item that gets missed is the one that stops the passenger boarding.
Group manifests drift. Rooming lists, dietary notes, passport expiry dates and pickup points change right up to departure, and the coach company gets the version from Tuesday.
Seasonal packages are rebuilt from scratch every year. The same forty tasks for the same ski or Hajj or shoulder season departure, retyped, because last year's plan lived in someone's notebook.
Amendment requests have no owner. A date change arrives, three people see it, two assume the third is dealing with it.

What Tixio does for travel agencies and tour operators

Tixio is the coordination layer around your booking system. Five modules do most of the work.

Projects: one project per trip or per group departure

Every departure becomes a project with the same checklist: seats held, deposit taken, hotel confirmed, transfers booked, visa file complete, documents issued, balance collected. Custom fields carry the supplier name, the confirmation number, the option deadline and the balance due date, so those details sit on the task instead of in a thread. Recurring tasks handle the seasonal build, so the ski programme starts rebuilding itself in October rather than being remembered in November.

Wiki: the answers that stop being asked every week

Destination pages, supplier terms, cancellation windows and visa requirement pages live as nested wiki pages with global search across all of them. When a new consultant asks what the document list is for a self employed applicant, the answer is a page, not a colleague's lunch break. Page level permissions keep net rates away from people who should only ever see gross.

CRM add on: enquiry to booking without a spreadsheet

The CRM turns enquiries into a Kanban pipeline: new enquiry, quoted, holding, deposit paid, booked. Activity tracking shows who spoke to the client last and what was quoted, and you can send email straight from the CRM so the trail sits on the lead record rather than in one consultant's sent items. It is a 5 dollar per user add on.

Chat: an operations channel per departure

Each departure gets a channel. The hotel change at 11pm goes there, not into a group chat that also contains a birthday plan. Threads keep the transfer argument separate from the rooming list, and scheduled messages let you queue the reminder that has to go out 72 hours before wheels up.

Boards: the daily ops start page

One board shows today's departures, this week's option deadlines, the balance chase list, the visa files still waiting on documents, and an embedded flight status page. It is the screen your ops lead opens at 8am and does not close until the last transfer lands.

How a tour operator week runs in Tixio

Monday morning: open the ops board and check the option deadlines expiring this week alongside every departure inside 14 days.
New enquiries land in the CRM pipeline. The consultant quotes from a wiki template and logs the quote against the lead.
Deposit paid, the enquiry becomes a project built from your standard departure template, checklist and custom fields already in place.
Suppliers get chased from inside the project. Confirmation numbers go into the custom field as they land, so anyone can verify a booking without asking.
Visa files run as subtasks, one per passenger, against the same checklist every time. That repetition is the entire point.
Ten days out, the manifest task drives the rooming list, dietary notes and pickup times, and the final version goes to the ground handler from one place.
After return, a feedback task collects the client response, and anything that went wrong gets written into that supplier's wiki page so next season's team inherits it.

What you can stop paying for

Most agencies this size run a project tool at 10 to 13 dollars per user, a wiki at 8 to 10, a chat tool at 7 to 8 and a light CRM at 20 to 25 dollars per seat. That is roughly 45 to 55 dollars per user per month before anyone has booked anything, plus the tax of four separate logins.

Tixio Team is 9 dollars per user per month, or 6.30 billed yearly, with the CRM add on at 5 dollars. For a 12 person agency on yearly billing that lands near 136 dollars a month including CRM, against roughly 600 for the separate stack.

Who this is for

Independent agencies, tour operators, DMCs and group travel specialists roughly between 5 and 80 people, where one coordinator is holding several departures at once.

Tixio is not a GDS, a booking engine or a reservation system. It does not issue tickets, hold inventory, price fares or talk to Amadeus, Sabre or Travelport. Keep whatever you book in. Tixio is the layer around it, where the coordination actually happens, and where most of the lost hours are anyway.

This is probably not for you if you are a single consultant handling twenty bookings a year. Your inbox is still fine.

Getting started

Build one project template for your most common departure type, with the checklist and the supplier custom fields on it, then run your next three bookings through it. You will know within a fortnight whether confirmation numbers have stopped going missing.

Tixio is 14 days of full access, free, and no credit card is needed.