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Our engineering and operation teams keep their skills up to date regarding security best practices. We have coded many different online systems and are experienced in infrastructure security and systems security.
Our servers are located in Amazon’s AWS data centres. They’ve devoted an entire portion of their site to explaining their security measures, which you can find here.
All of the data is backed up hourly. Attachments in your account are encrypted and delivered on a per-user-access controlled basis. We know the data you share in Tixio is private and confidential. We have strict controls over our employees’ access to internal data and we are committed to ensuring that your data is never seen by anyone who should not see it.
With that said, the operation of Tixio wouldn’t be possible without a few members having access to our databases in order to optimize performance and storage. This team is prohibited from using these permissions to view customer data without explicit, written permission from the user.
We’re committed to making Tixio a highly available service that you can always count on. We take measures and build the product to tolerate a failure of individual components and we make sure to keep the service up while doing maintenance work on our infrastructure.